rabjee's Privacy Policy

1 Introduction and Scope of Policy

rabjee is an online gaming and betting platform operated for Bangladeshi users. We place the highest importance on the privacy of our members. The purpose of this policy is to clearly inform you of what kind of information rabjee holds about you and for what purposes that information is used.

This privacy policy applies to rabjee's website, mobile application, and all digital services. Whether you register on our platform, make a deposit, play games, or contact customer support — this policy applies in every case.

We do not sell your information to third parties. However, the limited sharing of information with trusted partner organizations for the operation of specific services is explained in detail in this policy.

2 What Information Is Collected

rabjee collects information about you through various processes. That information is listed by category below:

2.1 Information Provided at Registration

• Full name and date of birth
• Mobile number and email address
• Chosen username and password (stored in encrypted form)
• National ID or other government-issued document information for identity verification

2.2 Transaction-Related Information

• Deposit and withdrawal amounts and dates
• Payment method used — bKash, Nagad, Rocket, or Upay
• Last four digits of the mobile banking account number (the full number is not stored)

2.3 Platform Usage Information

• Gaming history, bet amounts, and results
• Login time, IP address, and device identifier
• Browser type, operating system, and screen resolution
• Session duration and pages visited

2.4 Information Received Through Customer Support

• Messages and requests sent via live chat or email
• Details of complaints or feedback

3 Purpose of Data Use

rabjee uses the information collected from you only for the following specific purposes:

• Creating accounts, verifying identity, and ensuring security
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Assisting with customer support and resolving complaints
• Preventing fraud and unauthorized access
• Monitoring usage patterns under the responsible gaming program
• Technical improvement of the platform and enhancing user experience
• Complying with applicable legal obligations

rabjee never transfers your information to third parties for marketing or advertising purposes. Promotional communications are sent only when you have given that permission at the time of registration.

4 Cookies and Tracking Technologies

The rabjee website and app use cookies and similar technologies. These are necessary to keep user sessions active, remember login status, and ensure service functionality.

4.1 Essential Cookies

The site does not work properly without these cookies. They are used to maintain login sessions, store security tokens, and temporarily hold form data.

4.2 Analytics Cookies

Anonymous analytics data is collected to understand which parts of the site are used most and where technical issues occur. This data does not identify any individual.

4.3 Cookie Controls

You can restrict or delete cookies from your browser settings. Keep in mind that disabling essential cookies may make it impossible to log in to your account or complete transactions.

5 Data Sharing and Third Parties

rabjee may share certain information with third parties in the following limited circumstances:

5.1 Payment Processors

The necessary information is sent to the relevant mobile banking provider to complete transactions via bKash, Nagad, Rocket, and Upay. This information is used solely to verify the specific transaction.

5.2 Game Software Providers

Our game providers, including Pragmatic Play, Evolution, JILI, and Spribe, receive limited session data to ensure game fairness and security. They cannot see your full profile or payment information.

5.3 Legal Obligations

It may be legally required to provide certain information in response to a court order or a valid request from a legal authority. In such cases, rabjee complies with applicable law.

5.4 Business Transfers

In the event of a future business merger or acquisition, user information may be transferred to the new owning entity. In such a case, we will inform you in advance.

6 Data Security Measures

rabjee has implemented both technical and administrative measures to protect your information:

• All connections are secured through SSL/TLS encryption
• Passwords are never stored directly — only encrypted hashes are kept
• Payment information is stored using tokenization; full account numbers are not retained
• Firewalls and security monitoring systems are active on servers and databases to prevent unauthorized access
• Among staff, only authorized personnel can access sensitive information
• Regular security reviews and vulnerability assessments are conducted

However, it is not possible to guarantee the complete security of any information transmitted over the internet. We therefore ask that you never share your password with anyone, and that you immediately notify customer support if you notice any suspicious activity.

7 Data Retention Period

How long rabjee retains your information depends on the type of data and applicable legal requirements:

• Active account information: for the full duration that the account remains active
• Transaction records: for the period required by applicable law from the date of the last transaction
• Customer support messages: up to 24 months after the issue is resolved
• Identity verification documents: for the designated period even after the account is closed

Even after an account is closed, some information may need to be retained for a set period for legal or security reasons. If you request deletion of your data, we will assess the feasibility and take action as soon as possible.

8 Your Rights and Controls

As a rabjee member, you have the following rights over your own information:

8.1 Right to Access

You may ask us at any time what information we hold about you. This request can be made through customer support.

8.2 Right to Correction

If any information in your account is incorrect, you can request that it be corrected. Some information may need to be changed through a verification process.

8.3 Right to Deletion

After closing your account, you may request that your personal information be deleted. However, information that is legally required to be retained will remain stored for the designated period.

8.4 Right to Opt Out of Promotional Communications

If you no longer wish to receive promotional messages, inform customer support or use the unsubscribe option in the email. It is not possible to stop sending core service-related messages (transaction confirmations, security alerts).

9 Protection of Minors' Data

All rabjee services are for persons aged 21 or above only. We do not knowingly collect or store any information from a minor. An age verification process is active at the time of registration.

If we are informed that a minor's information is present in an account, that account will be closed immediately and all associated information will be deleted. To learn more about responsible play, read our Responsible Gaming page.

10 International Data Transfers

Some of our technology partners and game providers may have servers located outside Bangladesh. In such cases, your information may be transferred across international borders.

rabjee ensures that such transfers occur only with partners who can guarantee an equivalent level of data protection. Data protection terms are included in our agreements.

11 Policy Changes and Updates

rabjee may update this privacy policy from time to time — when new services are introduced, when technical changes occur, or when legal requirements change. The "Last Updated" date at the top of the page is changed with each update.

For significant changes, we will notify active members by email or through an in-platform notice. Continuing to use the site after a revised policy is published will be considered acceptance of the new policy.

If you have any questions about this policy or wish to exercise your data rights, please contact our customer support. You can also visit our About Us page to learn more about our general terms.